Privacy Policy

I. Collection and Use of Data

A. Data Collection

We collect data in the following ways:

• Directly from users during account setup and through interactions with our services.
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• Automatically through the use of our services, including location, app usage, and device information.
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• From external sources, including other users, partners, and government entities.

Personal Data Collection Includes:

1. User-Provided Data:

   • Profile Information: Name, email, phone number, login credentials, address, profile photo, payment information, and payment verification details.
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   • Location Data:
     • Approximate Location: City or area based on coarse location data.
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     • Precise Location: Specific location data for accurate service delivery.
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   • Motion and Fitness Data: Collected for service optimization based on the mode of transportation.
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   • Messages: SMS details, including sender, recipient, and content.
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   • Identity Verification: Photos for facial verification and government ID for certain services.
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   • Demographic Data: Collected directly or inferred, with options for users to update their information.
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   • User Content: Feedback, ratings, customer support interactions, and any submitted content.
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   • Financial Information: Payment details, transaction history, credit score, and other financial data.
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   • Health and Fitness Data: Medical records or symptoms, where relevant.
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5. Data Created During Service Use:

   • Location Data: For drivers, service providers, and customers to facilitate and track services.
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   • Transaction Information: Details of services requested or provided, including payments and service specifics.
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   • Usage Data: Interaction with our services and third-party services before using ours.
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   • Device Data: Information about the devices used to access our services.
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   • Communications Data: Data from communications facilitated through our platform.
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9. Data from External Sources: Includes referrals, information from partners, and public sources.

B. Use of Personal Data

We use personal data to:

• Provide and improve our services.
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• Ensure safety and security.
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• Support customers.
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• Conduct research and development.
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• Facilitate communication between users.
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• Market our services and those of our partners.
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• Legal proceedings and compliance.

We commit to not selling or sharing personal data for third-party direct marketing without consent.

C. Cookies and Third-Party Technologies

We and our partners use cookies and similar technologies for authentication, preferences, advertising, and analytics.

D. Data Sharing and Disclosure

Data may be shared with:

• Other users, as part of our service delivery.
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• At the user's request, with third parties.
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• With the general public, when users engage in public forums.
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• With account owners, for managed accounts.
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• With our subsidiaries, affiliates, and service providers.
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• For legal reasons or in disputes.

E. Data Retention and Deletion

Data is retained as necessary for service provision and in compliance with legal obligations. Users can request account deletion through our app settings or website.

IV. Choice and Transparency

Users have control over:

• Privacy settings, including location and emergency data sharing.
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• Device permissions for accessing data.
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• In-app ratings and feedback.
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• Marketing preferences.

Data Access and Management:

• Users can access, download, or delete their data through our app or website.
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• Requests for data updates or deletions can be made through our Privacy Center.

This policy aims to provide clarity and transparency about our data practices. For any concerns or requests related to your data, please contact our support team.